If something is wrong with your order, we will fix it. Contact info@giddygadget.com with your order number and we will reply within one business day.
Damaged, faulty, wrong or missing items
- Tell us within 30 days of delivery and include a photo where the problem is visible.
- We will send a replacement or a full refund, whichever you prefer, at no cost to you.
- You do not need to ship the item back to us in these cases. Return freight on low-value goods usually costs more than the item, so we do not ask you to pay it or arrange it.
Order never arrived
If tracking shows no delivery 30 days after the latest date in the delivery estimate for your order, contact us for a full refund or a replacement, whichever you prefer. You do not have to wait longer than that, and you do not have to chase the carrier first — that is our job.
Changed your mind
Ask within 30 days of delivery, with the item unused and in its original packaging. What happens next depends on what the item cost, because for most of this catalogue return freight costs more than the product does:
- Items under $40 USD: we refund the item price and ask you to keep the item or donate it. There is nothing to send back and nothing for you to pay. We would rather it found a use than have you spend more on postage than the thing is worth.
- Items $40 USD and over: email us within the 30 days and we will arrange the return with you before you send anything — we will tell you where it goes, who pays the postage, and what the refund will be, in writing, before you are out of pocket. Do not ship anything back until you have that from us.
- On a change-of-mind return the original shipping charge is not refunded. Damaged, faulty, wrong and missing items are covered above instead, and those cost you nothing.
Cancellations and refunds
- Orders can be cancelled for a full refund any time before they are dispatched. After dispatch, use the options above.
- Refunds are issued to the original payment method within 5 business days of approval. Your bank may take a few days more to post it.
- Refunds are made in USD, the currency you were charged in. We cannot control exchange-rate movement between purchase and refund.
Nothing in this policy limits your rights under the Consumer Protection Act, 2002 (Ontario), the consumer protection law of your own province, or — if you are in the United States — the consumer protection law of your state. Where any of those give you more than this policy does, they win.