If something is wrong with your order, we will fix it. Contact info@giddygadget.com with your order number and we will reply within one business day.
Every return starts with an email. Tell us what has happened and we will reply in writing with where the item goes, who pays the postage, and what you will get back — before you spend anything or send anything. Do not ship anything back until you have heard from us. We do not publish a return address, and a parcel sent to an address you found somewhere else is one we cannot receive, refund or trace.
Damaged, faulty, wrong or missing items
- Tell us within 30 days of delivery and include a photo where the problem is visible.
- We will email you a prepaid return label. Where the fault is ours we pay the freight, so the return costs you nothing.
- Send the item back using that label. Once it reaches us you get a replacement or a full refund, whichever you prefer, including anything you paid for shipping.
Order never arrived
If tracking shows no delivery 30 days after the latest date in the delivery estimate for your order, contact us for a full refund or a replacement, whichever you prefer. There is nothing to send back in this case, because nothing reached you. You do not have to wait longer than that, and you do not have to chase the carrier first — that is our job.
Changed your mind
Ask within 30 days of delivery, with the item unused and in its original packaging. Email us first and we will confirm the return details in writing.
- The return postage is yours to pay, and you arrange the shipment. We suggest a tracked service: until the parcel reaches us, it is still your item and your risk.
- We refund the price of the item once it reaches us and we have checked it is unused, complete and in its original packaging.
- The original shipping charge is not refunded on a change-of-mind return.
This section covers changing your mind only. If the item is damaged, faulty, wrong or missing, use the section above instead — those cost you nothing and we send the label.
Cancellations and refunds
- Orders can be cancelled for a full refund any time before they are dispatched. After dispatch, use the options above.
- Refunds are issued to the original payment method within 5 business days of approval. Where an item is being returned, approval follows its arrival and inspection, so the 5 days run from then. Your bank may take a few days more to post it.
- Refunds are made in USD, the currency you were charged in. We cannot control exchange-rate movement between purchase and refund.
Nothing in this policy limits your rights under the Consumer Protection Act, 2002 (Ontario), the consumer protection law of your own province, or — if you are in the United States — the consumer protection law of your state. Where any of those give you more than this policy does, they win.